REFUNDS AND RETURNS

 REFUNDS

You can request a refund if you are not completely satisfied with your order by following our cancellation policy.

Right to return can be exercised, without any penalty, within fourteen (14) days from the day of receipt of products purchased on claudiomariani.it (art. 1 paragraph 1 of Legislative Decree 21 February 2014, n. 21). Prior to the deadline, you must send an e-mail to info@claudiomariani.it to initiate the procedure, with relevant reasons.

You will then be asked to fill out a return letter, attaching 3 photos of the garment while wearing it (front, back, side), so as to ascertain the reason for refund.

Shipping charges in case of returns are borne by the consumer, as regulated by art. 57 of Legislative Decree no. 21 of 21 February 2014.

Conditions for exercising the right to return

1. The right of withdrawal is understood to be exercised correctly if the following conditions are fully met:

a)   The explicit declaration of your decision to withdraw from the contract must be justified and sent to info@claudiomariani.it within fourteen (14) days of receipt of the products;

b)   The products must not have been used, worn, washed;

c)   The identification tag must still be attached to the products by means of the disposable seal which is an integral part of the item (it will be your responsibility to try on the product without removing its tags and seals, to avoid voiding return);

d)   The products must be returned in their original packaging and in full integrity;

e)   The products must not be damaged.

2. Duration and refund terms

After we have received the returned product and verified that all requirements have been met, you will receive an email confirming acceptance of the refund.

We will then initiate the refund procedure for the price of the products purchased, within and no later than 30 days from the notification of return by the consumer.

Refunds will be issued using the same payment method used for the purchase.

You will be contacted if the request for return cannot be accepted, in which case you may choose to have the products shipped back at your expense.

Should you refuse this shipment, Claudio Mariani reserves the right to retain the products and the amount corresponding to their purchase price.

3. Notes

Regarding the management of refunds, it will be your responsibility to contact Claudio Mariani to initiate the procedure before the (14) days required by law.

Returns 

Free returns for purchases made on claudiomariani.it.

You can make a free return or an exchange of goods only for a different size of the same item, if available, for products on sale in standard size, through our trusted courier.

Please contact Claudio Mariani by sending an e-mail to info@claudiomariani.it to start the return procedure within 6 days of receiving the product.

You will then be contacted to initiate the return procedure with our trusted courier.

Once we receive the return and confirm that all of the following conditions (a,b,c,d,e) have been met, we will then replace the purchased product.

a)   Explicit declaration of your decision to withdraw from the contract must be substantiated and sent to info@claudiomariani.it within fourteen (14) days of receipt of the products;

b)   The products must not have been used, worn, washed;

c)   The identification tag must still be attached to the products by means of the disposable seal which is an integral part of the item (it will be your responsibility to try on the product without removing the tag and seal, to not void the return);

d)   The products must be returned in their original packaging and in full integrity;

e)   The products must not be damaged.

If the article cannot be replaced, normal refund procedures will be initiated.

A free return can be made only once (any shipping costs for replacements subsequent to the first return are the responsibility of the Customer).

Terms for custom-made products

 Custom-made garments may be returned free of charge only if they do not comply with the instructions (measurements) provided by the Customer.

Changes can be made in this case to ensure the ideal fit, but this is only permitted once.